TouchNet Payment Plan
There will be additional convenience fees for each payment if using a debit or credit
card. There will be no convenience fee if using a checking or savings account. Payments
through the TouchNet Payment Plan will not include any additional finance charges
on the outstanding balance as long as the account remains in good standing. A late
fee of $25 will be added within 3 days of a missed payment. Additional finance and
late payment charges on a defaulted account may be assessed by the College until the
account is paid in full.
*Students choosing to pay tuition and fees on a TouchNet Payment Plan are required
to comply with the payment schedule in order to enroll in any future semesters.
TouchNet Payment Plan Instructions
In-House College Payment Plan
Students who do not pay their account balance in full or maintain a good-standing
TouchNet Payment Plan will be automatically set up on the In-House College Payment
Plan. Late fees will be added one month prior to the semester ending if 75% of the
total bill is not paid, the last day of the semester if 100% of the total bill is
not paid, and 30 days after the semester ends if the balance remains. Late fees are
$50 and a student may have up to $150 in late fees added per semester. VA beneficiaries
are not penalized in any way as a result of delayed VA payments. Accounts may be subject
to collection action 30 days after the semester ends. Redlands Community College participates
in the Oklahoma Tax Commission Warrant Intercept Program, which deducts past due balances
from tax refund checks. Past due accounts not paid by November 1 may be sent to the
Oklahoma Tax Commission Warrant Intercept Program.
**Students who are paying through the In-House College Payment Plan are required to
pay their bill in full in order to enroll, or remain enrolled, in any future semesters.
When will I get my Financial Aid refund?
The Business Office does not have set refund dates. Refunds are only available AFTER Financial
Aid has completed the transmittal process. Most accurate and up-to-date information
is available on the student’s Self-Service account. Once a refund has been issued,
students will see it under the “Refunds” tab. Students will have a voucher listed
with the amount of the refund. If a student loses a check, there will be a $15 fee to
stop payment and reissue the check. Redlands has partnered with ECSI for refunds.
Students who do not select an account for direct deposit will receive a check via
mail to the address that we have on file. Checks will not be available for pick-up
from the Business Office. Students are responsible for making sure their address is
accurate and up to date. The customer service number for ECSI is 1-800-437-6931
Holds are restrictions placed on your student account for various reasons, typically
to address outstanding balances or requirements. While they may seem inconvenient,
holds are there to help you stay on top of necessary steps like making payments, selecting
a refund preference, or managing your payment plan.
Each semester, prior to enrollment opening, a Business Office hold may appear on your
account if any actions are needed. Our office uses a variety of holds tailored to
different circumstances. Below, you’ll find a list of common holds and instructions
on how to resolve each one.
Business Office-Eligible Reg
“The Business Office Hold is placed on your account due to an outstanding balance.
However, your account meets certain eligibility criteria to enable enrollment for
future semester.”
This hold allows enrollment for students who are on a payment plan, have pending financial
aid, or have arranged alternative payment options with our office. It may also be
applied if you have met the minimum balance requirement or have paid a designated
percentage of your balance. Once your account reaches a $0 balance, this hold will
be removed. Transcript release requests under this hold will be reviewed on a case-by-case
basis.
Business Office Hold
“A Business Office Hold has been placed on your account due to an outstanding balance.
Please login to TouchNet to see what payment plans may be available. Call 405-422-1230
or email Business.Office@redlandscc.edu with any questions.”
This hold prevents enrollment and may be applied to your account if your balance exceeds
the allowed threshold without any payment arrangements or pending financial aid. Once
your account is brought to a $0 balance, this hold will be removed.
Bo - Delinquent Payment Plan
“Your TouchNet payment plan is currently delinquent. You have missed a scheduled payment
and have been charged a $25.00 late fee. Failure to maintain a good standing payment
plan may result in denied future enrollment, additional fees, payment plan cancellation,
and collection action. Please login to TouchNet and pay any late payments as soon
as possible.”
This hold prevents enrollment and may be placed on your account if your payment plan
has become delinquent due to missed payments. The hold will be removed once all missed
payments have been made and the plan is back in good standing.
Business Office – NSF
“You submitted a check payment that could not be processed due to insufficient funds.
A fee has been applied to your account, and we are unable to accept personal checks
for future payments. Please make all upcoming payments using cash, credit/debit card,
or a cashier’s check/money order.”
Refund Preference Needed
“We have an outstanding refund that we need to process for you. Please contact us
at 405-422-1230.”
If we attempted to issue you a refund by check and it was either not cashed or returned,
please set up direct deposit and contact our office to reprocess the refund. Please
note that any Title IV funds unclaimed within 240 days will be returned to the Department
of Education (DOE). For more information, see policy 612.1:9 Returning Funds below.
612.1:9 Returning Funds Redlands Community College returns to the Secretary of the DOE any Title IV, HEA
program funds that it attempts to disburse directly to a student (or parent) that
is not received by the student or parent. Because Redlands Community College currently
has a waiver of the institutional share of Federal Work Study, this will include all
FWS funds as well. If a check to a student or parent is disbursed, Redlands Community
College will make attempts within 45 days after the reject/return to deliver the funds
to the student or parent. If a check that has been sent to a student or parent is
not returned to Redlands Community College, but is not cashed, those funds will be
returned to the Secretary of the DOE no later than 240 days after the issue of the
check
If your account has been sent to collections, a hold will be placed on your account
with the name, phone number, address, and website of the agency handling your account.
Please make payments directly to the agency. Enrollment will not be permitted while
your account is in collections, and the hold will only be removed once the balance
is paid in full.
